ISO 9001:2000 Review and Update

Should the need arise for an existing Quality Management System to be updated, Q1 can review its current status and develop a plan of action to get it back on track to ensure certification is retained. This can involve:

• A full review of all Quality System documentation (Quality Manual, procedures etc)
• Reviewing any outstanding Corrective Actions from your external assessors.
• Making any required changes to meet the standard.
• Conducting a pre-assessment audit to ensure changes have bedded in and that certification will be retained at the next external visit.

Transition to ISO 9001:2000

Strictly speaking the transition from the1994 standard to ISO 9001:2000 should now have been completed in order to retain certification. However, if you should find yourself in this position Q1 can provide the necessary guidance and assistance to help you regain your certification.
Q1 will identify where your Quality Management System falls short of the new standard and create a programme of action for implementing the changes required.

ISO 9001:2000 Management

If all your Quality Management System needs is for someone to manage it on your behalf, whether this is on a long-term basis or even as a temporary arrangement until you recruit a new permanent Quality Manager, Q1 can provide all the support you require.
You may actually find Q1 a more cost effective alternative to hiring a permanent person as we would only work a pre-agreed number of days with you in any given month thereby keeping costs to a minimum but at the same time retaining all the expertise and resource you need. Effectively this means you get the best of both worlds!

Customer Satisfaction Surveys

As you will know if you are already certified to ISO 9001:2000, one of the requirements that you must adhere to is to seek the feedback and views of your customers regarding the services and/or products you supply them with. One effective way of achieving this is to conduct a Customer Satisfaction Survey on a regular basis. Q1 can provide just such a service, which may include:

• Gaining a full understanding of your business and how it operates.
• Development and design of the questionnaire(s) to be used, tailored to your business.
• Recommending the most effective and cost-effective ways of making contact with your customers.
• Conducting the survey, if an interview style is adopted and recording the results.
• Analysing the responses and producing a presentation to your management team.
• Recommending an action plan to address any issues raised should this be necessary. 

All in all a very useful exercise for any business that takes the needs of its customers seriously.